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Course Description

This is a rigorous course for the first line supervisor covering a wide variety of topic areas.

Topics include:

  • A review of emotional intelligence and self-awareness
  • Time management & managing employee work schedules
  • Techniques to effectively deal with problem employees
  • Motivating employees
  • Creating a professional culture
  • Tips for Motivating Staff
  • Avoiding a toxic work environment
  • Leader thought process (communicating expectations & making unpopular decisions)
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